RETURNS & EXCHANGES
To return a product, please follow the simple steps below.
- Complete the form below.
- We will get back to you within 48 hours to confirm the return, in accordance with our return policy below and its specific criteria. If accepted, you will receive further instructions and a return slip to print and include with the order.
- Place the products in their original packaging with the return slip, and address the package to the address provided in the instructions.
Returns are accepted 14 days after receiving your order.
We will refund the amount paid for the products returned as long as the products are in their original condition, unworn, unused and unwashed, in accordance with our return policy. This concerns articles on sale as well. No refunds will be provided on products that are returned used or damaged in any way. In this case we can return the product to you at your cost. For this reason it is essential to read these conditions beforehand and get in touch as soon as there is a problem.
Unfortunately we are not able to reimburse shipping charges, in either direction.
If the reciptient refuses to pay the custom fees, the order will be shipped back to Atelier Choux and considered as a return.
If you wish to return the Hôtel Particulier gift set, please do so with the original packaging so that the carrés inside are properly protected.
If you have further questions please consult the FAQ or send us a message at firstname.lastname@example.org.